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Your Rights, Our Rules — How This Works

Access to 8muses and its services depends on your local law and the eligible regions we support. These legal terms set out what you can expect from us and what we expect from you when you open and use an account.

Account eligibility by regionbKash, Nagad, Rocket coveredWallet transaction termsAccount data and access rightsDispute and contact process
8muses Your Rights, Our Rules — How This Works
LEGAL CONTACT PATHS

Reach Us on Any Legal or Account Query

If you have a question about your rights under these terms, need to request account data, or want to dispute a transaction, our support team handles those queries directly. We cover account-level legal questions, wallet transaction records, and access eligibility — reach us through the channel that works for you.

Team online

Live Chat

Open the chat window from your account dashboard. This is the quickest path for transaction disputes and account access questions.

Email Support

Send your legal query or data request by email. Include your registered account number and the wallet type — bKash, Nagad, or Rocket — for faster handling.

Account Dashboard

Policy notices, transaction logs, and account-status updates are posted inside your dashboard. Check there first before raising a formal query.

HOW WE HANDLE YOUR DATA

Account Security, Data and What We Keep

We collect the account information needed to operate your wallet-linked account — name, contact details, and payment wallet identifiers such as your bKash or Nagad number. That data is used to verify transactions, prevent unauthorised access, and meet our record-keeping obligations. We do not sell your personal data to third parties. You can request a copy of the data we hold on your account, or ask us to correct inaccurate details, by writing to our support team. Account sessions are protected by OTP verification tied to your registered mobile number, which also serves as the authorisation layer for wallet withdrawals.

OTP Account Security

Every login and withdrawal triggers an OTP to your registered mobile. This single step covers both account access and wallet-linked payment authorisation.

Data Access Rights

You can request a full export of your account data at any time. Submit the request through email support with your account number and registered wallet type.

Cookie Policy

Session and payment-flow cookies are active by default. Advertising or tracking cookies require your consent and can be managed from the cookie settings in your account.

Retention and Deletion

Transaction records are kept for the period our obligations require. Account closure requests are handled by support; we confirm the deletion timeline in writing.

Questions You Actually Ask About These Terms

Below are the questions our account holders raise most often about legal terms, data rights, and wallet-linked policies. If yours isn't here, contact us directly.

Access depends on your local law and whether your region is supported. We do not confirm legality for every jurisdiction — check your local regulations before opening an account.

Start a written query through live chat or email, including your wallet type and transaction reference. We log every dispute and respond once we have reviewed the wallet record.

Yes. Email our support team with your account number and registered mobile wallet. We will compile and send your data within the period stated in our data policy.

We post a notice inside your dashboard before any update takes effect. Continuing to use the platform after that date constitutes acceptance of the revised terms.

We check that the destination wallet number matches the one on your registered account. If it does not match, the withdrawal is held and you are contacted through your registered mobile.

Contact our support team by email or live chat with a written closure request. We confirm the data retention timeline and account status in writing before finalising.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.