Reference

How 8muses Handles Your Personal Information

Your privacy isn't a footnote here — it shapes how we collect, store, and use your data when you access our platform.

Data you controlWallet-linked accountsSecure account accessYour right to request changesContact us directly

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and clarity around data handling are part of how 8muses operates day to day — not an afterthought. Here is what we do in practice to keep your information safe and give you meaningful control over it.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account is protected with password authentication and, where enabled, OTP verification sent to your registered mobile number. We do not store your bKash or Nagad PIN — those stay inside your wallet app.

Data Retention

We keep your account data for the duration your account is active and for any period required by applicable law. Once the retention period ends, data is deleted or anonymised from our records.

Your Right to Access and Correct

You can request a summary of the personal data we hold on you, ask us to fix inaccurate details, or ask for deletion. Submit your request through live chat or email and we will handle it directly.

What This Privacy Policy Covers and Why It Applies to You

8muses Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on 8muses, we collect the information you provide — your name, contact details, and the payment method you use to fund your account, whether that is bKash, Nagad, or Rocket. We also collect device and session data automatically: your IP address,

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the browser or app version you are using, and actions you take inside the platform. This data helps us verify your account, process your wallet deposits and withdrawals, and keep your session secure. We do not sell your personal information to third parties. Data shared with
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payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction — nothing more. If you reach our support team for account or wallet help, the conversation is logged and stored as part of your account record. We retain
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your data for as long as your account remains active and for the period required under applicable law. You may request a copy of the data we hold on you, ask us to correct it, or ask us to delete it — subject to any legal
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retention requirements that apply in your eligible region. This policy applies where access is permitted by local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

Contact 8muses About Your Privacy

Got a question about what data we hold, or want to request a correction or deletion? Our support team handles privacy requests directly — you do not need to go through a third party. Reach out through any of the channels below and we will respond to your request. Response times may vary; we aim to acknowledge privacy requests within a reasonable period. Access and handling of your request will depend on your eligible region and applicable local law.

Live Chat Start a chat from your account dashboard. Describe your privacy request clearly and our team will pick it up and follow through on your behalf.

Email Support Send your privacy request by email with your account details and the specific data action you need — access, correction, or deletion of your records.

Account Settings Some data preferences and communication settings can be managed directly inside your account. Log in and check the settings section for available options.

Common Questions About Your Data on 8muses

These are the questions we hear most often about how personal data works on the platform. If yours isn't here, reach us through live chat or email.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. We also collect device and session data automatically when you log in or use the platform.

Only the data those payment processors need to complete your transaction is shared. We do not pass your full account profile to any wallet provider — the share is limited to the transaction itself.

Yes. You can request deletion of your personal data by contacting our support team via live chat or email. Deletion is subject to any legal retention requirements that apply in your eligible region.

Send a data access request through live chat or email with your account details. We will compile the information we hold and send it to you within a reasonable timeframe, depending on your eligible region.

If you have opted into marketing communications, we may use your contact details to send you updates. You can withdraw that consent at any time through your account settings or by contacting support.

We retain account data for the period required by applicable law after account closure. Once that period ends, your data is deleted or anonymised. The exact period depends on your eligible region and local legal requirements.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal App8muses App Account8muses Login

How 8muses Handles Your Personal Information

How We Protect and Manage Your Account Data

Contact 8muses About Your Privacy

Common Questions About Your Data on 8muses

01 What personal data does 8muses collect when I open an account?

02 Does 8muses share my data with bKash, Nagad, or Rocket?

03 Can I ask 8muses to delete my personal data?

04 How do I find out what data 8muses holds on me?

05 Does 8muses use my data for marketing?

06 How long does 8muses keep my account data after I close my account?

Privacy Policy

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